Terms of Service

These terms describe the general use of the Call Coverage 247 website and AI receptionist services. Specific subscription details are confirmed in each client’s service agreement.

Our services

Call Coverage 247 provides AI receptionist services based on the client’s selected plan and configuration. Features may include answering calls, capturing details, scheduling appointments, and sending notifications.

AI limitations

AI responses, captured information, summaries, and appointment bookings may contain errors. Clients should review important information and confirm details before relying on them. The service does not provide medical, legal, financial, or insurance advice.

Emergencies

Our service is not a replacement for emergency services and cannot guarantee that an urgent call will be recognized or transferred. For an immediate threat to life or safety, call 911 or the appropriate emergency service.

Client responsibilities

Clients are responsible for providing accurate business information, approved responses, scheduling rules, and current escalation contacts. Clients must review their setup and obtain any notices, permissions, or consents required for their use of the service, including call recording and customer communications.

Pricing and subscriptions

Fees, included minutes, overage rates, payment terms, and any trial, cancellation, or refund conditions are confirmed when a client signs up. A specific service agreement controls if it differs from these general terms.

Service availability

Service interruptions, delays, and third-party outages may occur. Continuous availability and successful delivery of every call, booking, transfer, or notification are not guaranteed.

Acceptable use

The website and services may not be used for unlawful, fraudulent, abusive, or unauthorized activity. Do not attempt to disrupt the service or access information you are not authorized to view.

Privacy and contact

Information handling is described in our Privacy Policy. For questions about these terms, email [email protected].

We may update these terms by posting a revised version and changing the date above. Changes to an existing subscription remain subject to the client’s service agreement.